Frequently Asked Questions (FAQs)
Questions? We're here to help!
SHIPPING & PAYMENTS
1. Do you ship to every corner in Singapore?
We ship islandwide in Singapore.
2. How much does delivery cost within Singapore? Any self-collection?
We offer free shipping to a Singapore address for orders above SGD 150. You may also select the self-collection option. We offer self-collection at Upper Serangoon or Upper East Coast. Upon confirming your order, you will receive an email from us on the exact location.
3. How long does it take for my order to reach me?
As a general rule of thumb, our orders are typically processed within 2-3 working days. For all orders within Singapore, once your order has been processed a tracking number will be sent to your email and you should receive your parcel within 1-5 working days after.
4. Do you ship internationally?
We now ship to Asia-pacific (APAC) countries. We do offer free shipping across APAC for orders above 250 SGD. The final shipping amount, if any, will be reflected before checkout. All deliveries would be attempted within 10-15 working days from the day you receive your tracking number for the shipment dispatched.
All taxes, customs and import duties and fees are the responsibility of the customer, and must be paid by you in order for your parcel to clear customs. Unfortunately, Our Barehands has no control over these charges and we can't advise you what the cost would be, as customs policies and import duties vary from country to country.
For countries beyond APAC, we are working hard to make our products available. In the meantime, contact us if you are based outside APAC and would like the items shipped to you. We can advise on the process and shipping cost.
5. I see a Buy Now Pay Later installment option on your website called Hoolah. What is it about?
We understand that there are times when you really love a product but would like the option to pay across several months. Our Barehands has partnered with payment provider Hoolah to allow greater accessibility for all our customers. Check out Hoolah to find out more on how you can purchase through interest-free installments.
EXCHANGES & RETURNS
1. How do I go about returning or exchanging an item?
If you've received a defective/incorrect item, please email us at email@example.com within 5 working days from the day of receipt. If the item received is defective, please include a photo image of the defect. Please fill in the Return Form and slip it in with your return package. All return postage to Our Barehands will be covered by the customer unless otherwise arranged.
1. Are you a Charity Organisation?
Our Barehands is a for-profit enterprise with a strong social mission. We work with craftsmen and women communities around the world to co-create unique, quality lifestyle pieces. Our goal is to see every producing community we work with attain long-term sustainability by creating profitable trade opportunities for them.
2. How do your producing communities benefit?
We partner with our producers to showcase their skill and artistry, helping them to tap into new market opportunities through co-creation of products and supporting them to unlock logistical and regulatory hurdles of doing business globally. Through the sharing of these competencies, our goal is to see every producing community we partner, stand on their own two feet.
3. I want to be a part of Our Barehands! How do I go about this?
Our Barehands stands by the belief that everyone has the power in their hands to make a difference, no matter what profession, level of skill or experience. We're constantly on the lookout for potential partners who would be keen to join us in our Barehands movement. Check out collaborate to find out more.
We are constantly evolving and striving to improve your customer experience. Should you have further enquiries or feedback, feel free to contact us or email firstname.lastname@example.org! We'd love to hear from you :)