Our Barehands is a for-profit enterprise with a strong social mission. We work with small-producing communities around the world to co-create unique, quality lifestyle pieces. Our goal is to see every small-producing community we work with attain long-term sustainability by creating profitable trade opportunities for them.

Read more about our approach here.

Our Barehands’ philosophy is centered on putting people first, creating quality products and ensuring equitable partnerships. We build long-lasting relationships with our artisan communities, grounded in a shared love and commitment to crafting everlasting products.

From sourcing high quality materials to ensuring our artisans are being paid a reasonable wage, we take great pride in our thoughtfully designed products. Each and every one of our products brings you on a small part of our journey, making you a part of Our Barehands community. 

Read more about who we are and what Our Barehands stands for here.

#iambarehands is a community of like-minded individuals putting their hands together for a common purpose of creating open, honest and lasting change wherever they are. Be it an artisan, collaborator, customer, or just someone who believes in our mission, you are part of the #iambarehands community.

Tag #iambarehands on your favourite socials!

As of now, we only take payments via credit card or PayNow (for customers based in Singapore). Rest assured, we do our utmost best to ensure your online safety and security. 

We also understand that there are times when you really love a product but would like the option of paying across several months with zero interest. We have partnered with payment provider Hoolah to allow greater accessibility for all our customers to 'buy now and pay later'. You may select Hoolah option upon checking out.

Unfortunately, due to the current health pandemic (COVID-19), and in line with nationwide measures, we have suspended all self-collections. Rest assured, we will update all as soon as we can resume the collection method. In the meantime, #stayhome and #staysafe! 

Simply add a remark in your order note upon check out. If you have a personalised message (<120 words), be sure to include that too. All our products come with a card sharing about the hands behind, a reusable dust bag and the ideal gift box (for accessories only) that makes gifting perfect and easy!

If you need help with your order, feel free to drop us a message!

Currently available for orders within Singapore only, you may now select the scheduled delivery (at least 3 days in advance excluding public holidays) option at SGD 8 upon check out.

Do also add a remark in the order note upon check out. Alternatively, drop us a message to ensure that we don't miss it! 

Yes, we ship worldwide! Delivery costs will be auto-calculated upon check out. We currently offer free shipping for the following:

- Orders SGD 100 and above (within Singapore) & SGD 250 and above (outside Singapore)

For orders within Singapore, do note that there are certain restricted areas that we do not ship to.

As a general rule of thumb, all orders will be processed within 3 working days. A tracking number will be sent to your email after the order has been dispatched to our delivery partner. 

You should receive your parcel within 2 to 5 working days for orders with Singapore addresses and within 7 to 20 working days for international orders (depending on country and customs). This should be calculated from the day you receive your tracking number for the dispatched shipment.

All deliveries will be made by our delivery partners. Should you have questions about delivery, do reach out to us here.

For delivery within Singapore, there will be one additional delivery attempt that will be made by our delivery partner. After which, the cost of following failed attempts will unfortunately be borne by the customer.

Should you have a preferred day or time that you wish to receive your parcel, do fill in the following under order notes upon check out:

a. Preferred time slot: day (9am-6pm), night (6pm-10pm) or anytime (9am-10pm)
b. Day: weekend or weekday delivery

For delivery out of Singapore, kindly contact the customer support hotline provided through the parcel tracking email.

Item(s) must be exchanged or returned within 15 days upon receipt of item, in its original condition; unused, unworn and unaltered with original packaging. All postage fees, customs duties and taxes for exchanges and returns shall be borne by the customer, unless otherwise approved.

Exchange Policy:

--- Exchanges will be allowed for variations within the same product only and are subjected to availability of the desired style or size.

--- Postage fees of exchanging of item(s) will be borne either by Our Barehands or the customer depending on the reason for exchange.

Returns & Refund Policy:

All returns will be refunded via Store Credit; your Store Credit refund will be valid for 90 days from the date of issue.

#1 Earn reward points

Earn 20 reward points immediately when you create an account with us, and 1 point for every $1 spent in our store. Follow us on Instagram (@our.barehands) and Facebook (ourbarehands) to earn 50 points for each respective platform!

With every 50 points earned, you can redeem $1 in store credit.

#2 Refer a friend - earn $5 each

By creating an account, you'll obtain your very own referral link that you could share with your friends. When a friend clicks the URL and enters their email, they will get their $5 coupon. They will then have the ability to click 'Apply Code' - which directly adds the code to their shopping cart. When they then go on to make a purchase, you will also receive your $5 reward.

Login to your account on our website. Click on our reward icon at the bottom left of your screen and you will find more information on your rewards history.